Volkswagen ID.4 Incident

The customer/driver of the vehicle called to notify that while driving on the highway at 70mph, with adaptive cruise control and lane assist active, the vehicle hit a guard rail, and claims the steering wheel would not turn. The customer does not state any injuries/medical treatment, involvement of other road users, or airbag deployments. The incident date and notification occurred on 3/[XXX]/2024, and at the time the details provided did not meet the requirements of a notifiable event. Additional details provided on 3/26/2024 state that the vehicle was towed and photos provided show damage on the left side (passenger side) of the vehicle. The vehicle is equipped with SAE L2 features and VWGoA is further investigating the customer's steering concern.