Ford F-150 Incident

The customer alleged that they were involved in a prior accident and claimed that Adaptive Cruise Control (ACC) and Lane Center Assist (LCA) were engaged at the time of the crash. The customer did not provide specific details regarding the date or location of the incident. The customer claimed that the accident resulted in vehicle damage and that the vehicle had been towed. No police report or photos were provided. There was no allegation of an airbag deployment or any reported injuries. Ford confirmed the vehicle was equipped with ACC and LCA, but has been unable to confirm whether these systems were engaged during the alleged incident.