MERCEDES-BENZ CLE Incident

The subject MY 2024 Mercedes-Benz CLE 300 4MATIC is equipped with L2 ADAS DISTRONIC Plus with Active Steering Assist and was being driven on [XXX], in the first left lane on [XXX] east on a gradual curve towards [XXX] in Washington State under wet roadway conditions. The driver alleged that "auto steering assistance" was engaged at approximately 70 mph and the car did not follow the lane markings and ended up on the shoulder. The driver further alleged she immediately stepped on the brake and was "able to cancel the assist system and stopped the car at the shoulder side", resulting in tire/rim damage on the passenger side, and front bumper damage. The vehicle was towed to a local Mercedes-Benz dealership. The driver later alleged back pain and pain in both legs as a result of the crash. On June 14, 2025, the driver provided additional information to the Mercedes-Benz Customer Care Center ("CCC") and alleged that distance assist, steering assist, and lane keeping assist were active at the time of the incident. In accordance with the requirements of the NHTSA ADAS SGO, MBUSA is submitting this 5-day incident report. This narrative summary is based entirely on the customer's description and allegations. MBUSA has not confirmed or verified this account or any of the customer's allegations and has initiated further investigation into the alleged incident. 8/15/2025 Update to 855-11157-1: MBUSA conducted a vehicle inspection in June 2025. The inspection included a physical examination of the vehicle and system diagnostics and revealed that the EDR was not triggered. The information from the inspection was reviewed and analyzed in July and August 2025. Based on the review, there was no indication of any Electronic Power Steering, Braking, or throttle control malfunctions. From its investigation and a review of the available data, MBUSA has concluded that the vehicle operated as intended. If MBUSA receives additional relevant information, it will update this report accordingly.