Mercedes-Benz S580 4Matic Incident

Owner description was updated: Accident occurred when the adaptive cruise controls were turned on. The customer states that he was driving along on an open wet road in rural Tennessee with his hand slightly on the steering wheel as the vehicle was keeping itself in the lane on its own. However, at some point a phone call came in and he tapped the ignore button on the steering wheel and at that time, the vehicle began to veer off of the road as he grabbed the steering wheel. The vehicle went down an embankment and into a fence as he tried to hit the brakes to slow the vehicle down. Lane Keeping Assist was turned on as well. No errors popped up on the dashboard. The customer also alleges they sustained a leg/ankle injury. The injury severity is currently unknown.