Mercedes-Benz GLC 300 Incident

The subject VIN is equipped with L2 ADAS DISTRONIC Plus with active steering assist. The driver of the subject MY 2022 GLC 300 contacted the Mercedes-Benz USA ("MBUSA") Customer Care Center ("CCC") on December [XXX], 2024, and alleged that while she was driving with cruise control on, the traffic in front of her vehicle slowed down and she "touched the brake, the brake was soft, it looked like no brake." The driver alleges she "tried to steer to the right side" but "hit both cars, left and right" located in front of the subject vehicle and her vehicle "shut down." The driver's frontal airbag and knee bag deployed. The driver also alleges injuries to both of her legs below the knees as a result of the airbag deployment. The driver alleges the vehicle was towed from the site of the incident and is totaled. In accordance with the requirements of the NHTSA ADAS SGO, MBUSA is submitting this 5-day incident report. This narrative summary is based entirely on the customer's description and allegations. MBUSA has not confirmed or verified this account or any of the customer's allegations and has initiated further investigation into the alleged incident. 3/[XXX]/2025 Update to 855-9460-1: With no response from the customer after continuous contact attempts by the CCC, MBUSA has been unable to arrange an inspection of the subject vehicle and has therefore concluded its investigation into this matter.