Toyota RAV4 Incident

In this report, the entries above are based on unconfirmed allegations received from the customer through Toyota consumer relations. The customer alleged being in an accident, said thanks for saving his life, but also alleged that the lane trace assist failed. Customer stated that he was using cruise control at the time of the accident and does not remember the cruise control speed (but mentioned driving at the speed limit or 10% over the speed limit during the call). The customer alleged that there was sudden down pour of rain and should not have had the cruise control on, and could have been driving safer, but expected the lane trace to have performed better. The customer stated he was using his thumb to decrease the cruise control speed and believes he drove over a large puddle of water and possibly a pothole. The customer also stated that lanes were not detected and the lane tracing assist malfunctioned, causing the vehicle to hydroplane and drift. He reported that the vehicle hit 2-7 trees before coming to a stop. He stated the driver airbag deployed, saving his life, and the driver side seat airbag and driver curtain shield airbags also deployed. He alleges sustaining whiplash, bruising lower abdomen, left knee contusion, cut on left forearm and psychologic stress from the incident. He declined to go to the hospital at the time of the crash but did get a CT scan two days after the crash, which he stated revealed no brain injuries. This update report is being submitted as part of SGO 2021-01 - Request 1 in which each reporting entity must submit "an updated Incident Report on the tenth (10th) calendar day after receipt of notice". The original report ID is 1306-1519-1.