Volvo V60 Incident

Customer Statement: "I crossed [XXX], there is a median that ends halfway into the intersection. The entire time I was doing one under the speed limit or the speed limit. I was in the left-hand lane going east. The Volvo was in pilot assist mode or at least I was under the impression that it was in pilot mode and I was briefly, looking at the central infotainment screen with one eye, while the other eye was on the road when the car passed that median on the left side of the vehicle instead of following the road to the right, the car veered to the left or kept going straight depending on your perspective by the time that I realized which was pretty much instantly that the car was not acting properly, I wrestled the steering wheel to the right, but it was not in time to prevent the vehicle from striking a oncoming car. This oncoming car was the Mazda, which I struck with the front left corner of the Volvo hit the Mazda front left corner which bounced the Volvo into the other opposing traffic vehicle, a Honda, which was in the right lane, causing minor damage to the Honda. At this point the vehicle came to arrest in front of the sidewalk . Note that the road was clear it was sunny, and the road markings were highly visible. The driver of the Mazda was injured mildly from his airbag. The driver of the Honda was injured, and myself was also uninjured." Volvo Car Review: We are unable to determine if Pilot Assist was engaged. ACC was on and engaged. Volvo Car review of the incident: The lane markings disappeared due to the intersection at the same time the road bends. The driver failed to monitor the Pilot Assist through the intersection and provide the correct directional input to the vehicle. The driver failed to maintain the correct lane and crossed into oncoming traffic and stuck the vehicle driving westbound. Pilot Assist might deactivate automatically and resumes without prior notice. This is not a collision avoidance system. The driver is always responsible and must intervene if the system fails to interpret how the lanes go due to lack of road line markings. Pilot Assist is not to be used in intersections. Statement from the Customer: I was briefly, looking at the central infotainment screen The driver was distracted just before the accident and wasnt actively monitoring the road conditions or the Pilot Assist system that always requires driver attention and hands on steering wheel.