Honda Odyssey Incident

The customer was driving with the Lane Keep Assist System (LKAS) and cruise control on when she drove into a ravine. The customer alleges that the LKAS did not vibrate or warn her before the crash. 5/[XXX] - Additional Information gathered from customer: Confirmed both the LKAS and ACC were engaged at the time of the incident. The customer's wife stated her husband let go of the wheel to see if it was going to work after he activated the controls. Location of Incident: On Interstate [XXX] north in Hopkinton, MA, right before exit [XXX] Time of Incident: May [XXX], 2020, 12:30 AM Road Conditions at the time of the incident: Clear night Injuries sustained in the incident: A nick on husband's right palm by his wrist, minor laceration and bruising Police Report: Accident report is available and has been requested Retrieval of EDR Data: The vehicle has been declared a total loss by Allstate Insurance. It is currently at [XXX] Inc, [XXX], Milford, MA 01757. Insurance name: Allstate Insurance Agent name: [XXX] Claim number: [XXX] Policy #: [XXX] Insurance phone number: (774) 200-1698