Honda (American Honda Motor Co.)

Honda Customer Service received a crash report from the customer on February [XXX], 2026. The customer reported that she was driving on February [XXX], 2026, at 1:20AM with the Adaptive Cruise Control and Lane Keep Assist systems in use. She stated that she left a convenience store on a main road and made a right turn, then traveled approximately 300 feet at 25 mph. The customer alleged that the v

Honda Customer Service contacted the customer to confirm the accident on [XXX], customer was driving on the[XXX] highway going eastbound, near [XXX]. He had ACC on, and it was sent to 78. There were no cars in front of him. Customer also had the lane keep assist on, which he recalls was green prior to the accident. The vehicle started pulling to the right and then collided with metal divider on th

Customer called in to report an accident she was involved in on [XXX]. She stated that she was driving on the highway with the ACC and LKAS on and another vehicle cut her off and she rear ended them. Customer sustained injuries to her knees as they jammed into the dashboard. She got an abrasion on her left knee and 8 stitches on her right knee. The front steering wheel airbag deployed. Customer ad

On Wednesday, January [XXX], 2023, at approximately 5:08 a.m., [XXX] was operating his Honda Civic traveling eastbound on [XXX], in rural Alice, Jim Wells County, Texas.[XXX] is a four-lane highway with two (2) lanes running east and two (2) lanes running west that are divided by a grassy median. [XXX] was traveling in the eastbound inside lane. [XXX] was the sole occupant of his Honda Civic. Th

Honda customer service contacted and confirmed with the customer that the vehicle was in an accident and that the passenger side airbags deployed. The customer stated there were no injuries. I empathized with the customer and stated I was glad no injuries were sustained. I asked the customer to provide a brief description of the accident. The customer stated he was on an 8-hour drive and was on a

The customer reported an accident on 11/[XXX]/24 at 2:30 PM while traveling west on a straight, open, four-lane country road at 55-60 MPH with ACC and LKAS engaged. ACC had been controlling speed for 10-15 minutes, and LKAS activated 60-90 seconds before the crash. The customer briefly looked away, and the vehicle veered right without lane departure warnings or vibrations. Attempts to steer left w

The customer contacted Honda Automobile Customer Service to discuss an unpaid balance on his totaled vehicle and requested to be connected with Honda Finance. When asked for details about the incident, the customer provided the following information. On March [XXX], 2023, the customer was traveling at approximately 45 MPH on a curvy road with Adaptive Cruise Control (ACC), Lane Keeping Assist Syst

The customer was driving on a freeway in Mexico on a rainy day with Adaptive Cruise Control (ACC) and Lane Keep Assist System (LKAS) engaged, resulting in an accident. He confirmed the accident occurred on 1/[XXX]/24, between 1:45 AM and 2 AM, on [XXX] in Rosarito, Mexico. The customer was driving with the ACC set between 50-55 MPH. He was about to change lanes with the right turn signal on when t

On [XXX], a Honda Accord equipped with LKAS and ACC was speeding at 78 MPH in a 70 MPH zone. Both systems were actively engaged when the Accord's brakes unexpectedly activated and LKAS jerked the steering, causing a collision with a 10-wheeler. There was no manual disengagement of these systems or known issues before the incident. Post-crash, there were no injuries, fatalities, or airbag deploymen

The customer was driving on a freeway on a rainy day with his Adaptive Cruise Control (ACC) and Lane Keep Assist System (LKAS) engaged. The customer explained that when he changed lanes, the LKAS indicator was not filled due to the vehicle not detecting the lane markings on the road due to the weather. After completing the lane change, the customer approached a vehicle that was slowing down. The c