Kia Telluride Incident

Customer contacted Kia's Consumer Affairs (CA) Department on June [XXX], 2022 indicating that her husband was involved in an accident and the airbags in their 2022 Kia Telluride did not deploy. Customer reported her husband was driving the subject Telluride at 65mph through a toll southbound on [XXX] when a second vehicle behind the Telluride went through the toll and attempted to squeeze in between the Telluride and a third vehicle on the highway. Customer's husband moved the Telluride to the right to evade the second vehicle and made contact with the right shoulder guardrail. No other vehicles were involved in the incident. The vehicle was towed. When asked by CA, the customer reported that HDA and cruise control were engaged at the time of the incident but customer did not allege that either of those systems caused the accident. The subject Kia Telluride is equipped with the ADAS Level 2 feature Highway Driving Assist (HDA). HDA is a supplemental system that helps maintain a set distance and speed from the vehicle ahead when driving on a highway and helps keep the vehicle between lanes while driving. HDA may not be able to recognize all traffic situations and may not detect possible collisions due to limitations of the system. Obstacles such as vehicles, motorcycles, bicycles, pedestrians, unspecified objects and structures that may collide with the vehicle may not be detected. Based on the description of provided by the customer, the accident was not caused by a failure and/or disengagement of HDA. Kia has no further information at this time. ***6/[XXX]/22 10-Day Update Incident Report*** On 6/[XXX]/22, Kia spoke with customer's husband regarding the incident. Customer's husband reiterated that his concern was that he believed the airbags should have deployed when he side-swiped the guardrails after he was "cut-off" by another vehicle. ***7/[XXX]/22 Monthly Update Incident Report*** Since Kia's updates on the 10-Day Update Incident Report, Kia has not received any material new, or materially different information related to this incident.