Kia America, Inc.

Following receipt of 10/27/22 VOQ#5 (ODI 11491182), involving a 22MY EV6, Kia attempted to identify the VIN which was completed on 10/31/22. The VOQ alleges that the vehicle was being driven on the freeway with lane keep assist and adaptive cruise control when the customer took his eyes off the road to grab something from the backseat and claims the system either disengaged without warning or dec

Customer contacted Kia's Consumer Affairs (CA) Department on June [XXX], 2022 indicating that her husband was involved in an accident and the airbags in their 2022 Kia Telluride did not deploy. Customer reported her husband was driving the subject Telluride at 65mph through a toll southbound on [XXX] when a second vehicle behind the Telluride went through the toll and attempted to squeeze in betw

🔒 Narrative redacted by manufacturer (Confidential Business Information)

On April [XXX], 2026, the customer called Kia’s Customer Care Center to report that her 2025MY Kia K4 was involved in an incident, the airbags did not deploy, and the cruise control allegedly “failed.” Specifically, the customer indicated that she was asleep and her husband was driving the vehicle when “the cruise control was set for safe driving and it failed,” the vehicle in front of t

On April [XXX], 2026, the customer called Kia’s Customer Care Center to report that her 2026MY Kia K4 was involved in a “head on collision” where the vehicle “turned off out of nowhere, going like in a curb,” which resulted in a 2024MY Chevrolet vehicle hitting the K4 in the front. The customer indicated that the “auto cruise” was activated during the incident. The customer reported

On January 2, 2026, the customer called Kia's Customer Care Center regarding his 2025MY Kia K4, indicating that, on December [XXX], 2025, he was in "an accident because cruise control would not disengage." The customer also indicated that Lane Following Assist was also on. He alleged that while driving, he saw a "red light ahead and I had cruise control on." He attempted to "press on the brakes,"

On January [XXX], 2026, the customer submitted a Web Note to Kia regarding their 2025MY Kia EV6, alleging that earlier that day, they were driving home with cruise control engaged when the vehicle “stopped,” “started br[a]king,” “shifted,” and â€Ã

🔒 Narrative redacted by manufacturer (Confidential Business Information)

🔒 Narrative redacted by manufacturer (Confidential Business Information)

Customer contacted Kia via Web Note on June [XXX], 2025, and reported he was involved in an accident while driving his 2024MY Kia Sportage with Adaptive Cruise Control (ACC) enabled at approximately 40-45 MPH. Customer claimed that another vehicle was stopped at a traffic light and the subject vehicle did not slow down as expected. Customer then attempted to disengage the ACC and manually apply