Nissan Rogue Sport Incident

The information contained in this report is based solely on Nissan's understanding of the allegations received during customer's discussions with Nissan Consumer Affairs representatives. On 6/[XXX]/2023, Claimant orally reported that he was driving the subject vehicle with ProPilot Assist (PPA) system on when the vehicle began to veer into the other lanes. Claimant reportedly attempted to turn the PPA system off but the buttons and brakes stopped working, and the vehicle crashed into a tollbooth. Claimant reported severe damage to the passenger side and front of the vehicle and airbag deployments. Claimant reported bruising injuries and chest pain but stated he had not seen a doctor yet. During a follow-up call on 6/[XXX]/2023, the Claimant stated he was traveling from Sacramento towards San Francisco. Claimant alleges he was stuck in traffic and activated the PPA system at 65 mph, but as he approached the bridge for the tollbooth, he began pressing the button to lower speed. He alleges the vehicle would not slow down, the steering wheel would not turn, and the brake pedal "became hard", and the vehicle continued to accelerate. Claimant alleges the wheel finally let go, but the vehicle hit one side of the tollbooth. Claimant reported he was transported to the hospital via ambulance. Nissan has requested a vehicle inspection. A vehicle inspection was scheduled for July 12th but was cancelled by the claimant on July 11th prior to Nissan picking up the vehicle. Nissan attempted to re-scheduled for July 19th, but the claimant failed to respond to request. From July 12th to July 18th, six attempts were made to contact the claimant with no response. On July 20th, Nissan closed the claim file due to lack of customer response. As of August 14th, there has been no further attempt made by the customer to contact Nissan regarding the incident, and the investigation is considered closed at this time.